Awards for Phoenix Court

VisitEngland 4 Star Guest House

All the national assessing bodies (VisitEngland*, VisitScotland, Visit Wales and the AA) now assess hotels and guest accommodation (including B&Bs) to the same criteria and award one to five stars. The star ratings reflect the overall quality of the experience. When choosing your accommodation look for the Quality Rose, the official marque of the Enjoy England national tourist board rating scheme.

Additional information on this classification scheme is available from VisitEngland.

Green Tourism Silver Award

Excellence in environmental practice

Additional information on this classification scheme is available from Green Tourism Business Scheme.

VisitEngland Walkers Welcome

Additional information on this classification scheme is available from VisitEngland.

Deliciouslyorkshire Breakfast

Designed to encourage hotels, B&Bs and cafes to source more regional produce, the Deliciouslyorkshire Breakfast scheme is only open to those who source 5 ingredients or more regionally. Your guarantee of a truly local breakfast made with quality, locally grown ingredients!

Additional information on this classification scheme is available from Deliciouslyorkshire.

Welcome To Yorkshire Member

Local Accreditation for properties

Self-assessed Accessibility Information

Self-assessed Accessibility Information provides a list of available facilities and services, highlighted as being of key importance by disabled people.  Along with Access Statements, which provide a fuller written description of accessibility, it can help people with access needs make an informed choice as to whether accommodation, attractions, food & drink or shopping establishments meet their needs.

Self-Assessed Accessibility Details

Parking

  • Surface of the car park and pathway leading to entrance is
    • YesSolid ie tarmac / concrete etc
  • YesDrop-off point for guests outside entrance
  • Route from the parking area to the entrance:
    • YesIs flat (i.e. without steps)

Public Areas

  • Level access (no steps/thresholds) or access by ramp or lift to:
    • YesEntrance to reception
    • YesOne or more bedrooms
    • YesLounge
    • YesBar
  • YesGood contrast between the floor and wall
  • YesClear surfaces such as glass doors have contrast markings
  • YesGuest information available in large print (14pt and over)

Bedrooms

  • YesBedroom furniture can be re-arranged if requested by guest
  • YesBedroom with non-allergenic bedding available
  • Bathrooms available with:
    • YesSeparate shower unit
  • YesSeparate shower unit with fixed shower seat or shower chair available

Notes

  • A spacious and comfy ground floor room is available for any guests who might find difficulty in accessing the stairs to other rooms. This room can be set up as either a twin or a king room. It is on the same level as the guest lounge, bar and dining room. We are happy to discuss specific access requirements with you prior to your arrival in order to ensure that your stay is as comfortable as possible. These can include exact measurements of door width, shower step in height, bed height, etc. When you are here we can give you a tour of the building and your room and also devise a personal evacuation plan with you in case of emergencies. A full access statement is available from our website. Phoenix Court doesn't have a lift but we are more than happy to carry bags to your room if this would be helpful. We are linked to Scarborough Shop Mobility and so, can reserve motorised or manual wheelchairs for you during your stay.

Entrance

  • YesSteps to the main entrance
    • one small step
      Number of steps to entrance
  • YesEntrance well lit
  • YesBell at main entrance

Dining

  • YesLevel access (no steps/thresholds) or access by ramp or lift
  • YesGood contrast between the floor and walls
  • YesMenus available in large print (14pt and over)
  • Meals for guests with special dietary requirements can be provided:
    • YesSugar free (diabetic)
    • YesGluten free (coeliac)
    • YesLactose free (dairy free)
    • YesNut free
    • YesVegetarian
    • YesVegan

General

  • YesEmergency evacuation procedures for guests with disabilities
  • YesStaff have had disability awareness training